Delivery Information
At ProMe Music, we ensure your musical instruments and equipment reach you safely, quickly, and reliably. Whether you’re ordering guitars, drums, DJ gear, or recording equipment, we provide convenient delivery options across Singapore and internationally.
Shipping Areas:
We deliver to all areas within Singapore, including Novena, Orchard, Marina Bay, Jurong, Tampines, and more. For international orders, please contact our customer service for shipping options and rates.
Processing Time:
All orders are carefully packed and processed within 1 business day after payment confirmation. Custom or pre-order items may require additional handling time, which will be communicated during checkout.
Shipping Methods & Delivery Time:
We partner with trusted courier services to ensure timely delivery.
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Local Delivery (Singapore) – Typically delivered within 1–3 business days.
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International Delivery – Typically delivered within 8–20 business days depending on destination.
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In-Store Pickup – Collect orders directly from our Novena showroom for maximum convenience.
Shipping Costs:
Delivery fees are calculated based on weight, size, and destination. Exact costs are displayed during checkout. Occasionally, we offer free delivery promotions for selected items or orders above a minimum purchase amount.
Packaging & Safety:
We carefully pack all instruments and equipment to prevent damage during transit. Fragile items, such as guitars, keyboards, and microphones, are securely packaged to ensure they arrive in perfect condition.
Tracking Your Order:
Once your order is shipped, you will receive a tracking number via email or SMS. You can monitor your shipment in real-time and estimate the delivery time.
Delivery Issues:
If your order is delayed, damaged, or missing items, please contact our customer support immediately. Our team will promptly assist to resolve any issues and ensure your satisfaction.
At ProMe Music, located in Novena, Singapore, we are committed to providing not just premium musical gear, but also a smooth and reliable delivery experience for every customer.