Terms & Conditions
Welcome to ProMe Music. By accessing or using our website, services, or products, you agree to comply with the following Terms & Conditions. Please read them carefully before using our site.
General
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These Terms & Conditions govern your use of www.promemusic.com and any purchases made through our website or physical store.
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By using our website, you confirm that you are at least 18 years old or have obtained parental/guardian consent.
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ProMe Music reserves the right to update or modify these terms at any time without prior notice. Updated terms will be effective immediately upon posting.
Product Information & Availability
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We strive to provide accurate product descriptions, pricing, and images. However, product availability, pricing, and specifications are subject to change without notice.
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We reserve the right to discontinue any product at any time.
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Colors, specifications, and sizes may vary slightly from images displayed online.
Orders & Payment
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Orders can be placed via our website or in-store.
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Payment must be made in full at the time of order through the available payment methods (credit/debit card, bank transfer, e-wallet, etc.).
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ProMe Music reserves the right to cancel or refuse any order for reasons including product unavailability, errors in pricing, or suspected fraudulent activity.
Delivery & Shipping
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Delivery times:
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Local (Singapore): 1–3 business days
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International: 8–20 business days
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Shipping fees are calculated based on weight, dimensions, and destination. Additional charges for customs, taxes, or duties may apply for international orders.
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Customers are responsible for providing accurate shipping information. ProMe Music is not liable for delays or lost shipments due to incorrect addresses.
Returns, Refunds & Exchanges
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We accept returns and exchanges in accordance with our Return Policy.
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Products must be returned in original condition, unused, and with all packaging intact.
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Refunds will be processed after inspection of the returned item.
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Customized, personalized, or digital products may not be eligible for return or refund.
Warranty
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Products purchased from ProMe Music may come with manufacturer warranties. Warranty claims are subject to the terms provided by the manufacturer.
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ProMe Music is not responsible for damages caused by misuse, accidents, or unauthorized modifications.
Intellectual Property
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All content on this website, including text, images, logos, and product descriptions, is the property of ProMe Music or its licensors.
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You may not reproduce, distribute, or use any content without written permission.
Limitation of Liability
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ProMe Music is not liable for any direct, indirect, or consequential damages resulting from the use of our products or services.
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We do not guarantee uninterrupted access to our website and are not responsible for technical issues beyond our control.
Governing Law
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These Terms & Conditions are governed by the laws of Singapore.
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Any disputes arising from these terms or your use of ProMe Music’s website or services will be subject to the exclusive jurisdiction of Singaporean courts.
Contact Us
For questions about these Terms & Conditions, please contact:
ProMe Music
7 Prome Rd, Singapore 328315
Phone : +65 9747 11682
E-Mail : sales@promemusic.com